FAQs

Absolutely! Just click on the Resident portal link located in the navbar at the top, you will find a payment link once you have logged in.

Yes, in addition to the open-air spaces, we offer covered parking. For those residents who want to always ensure their favorite spot is saved, we offer reserved parking for a small fee.

Not only hookups, but every unit in our community comes with both washer and dryer!

Yes, we offer 12, 14, and 16-month leases.

We love all dogs however we can only accept non-aggressive breeds weighing less than 50lbs.

Our community allows our residents the option of bringing both cats and dogs to reside with them. Please see our extended pet policy for more information.

Our leasing agents are available Monday through Saturday during normal office hours and would love to hear from you. Please feel free to call us at 409-945-2866 or email us at shoal@spontonassetsc.com or simply by filling out our contact form (https://www.shoalpointetx.com/take-a-tour/)

Yea!! We love this question and have several ways for you to do this. Simply fill out our schedule a tour form or you can call us to set up a time, or just stop by we welcome walk-ins.

Keys can be picked up between 9am - 6pm Monday through Fridaye at the leasing office, but we also have Saturdays from 10am-2pm. Please bring a valid photo ID and any required move-in paperwork.

The security deposit start at $400 depending on the unit you rent. Amounts may be higher depending on the results of your background check findings. It is returned within 30- days after move-out, pending any deductions for damages or outstanding balances.

Yes, utilities included are electric, water, heat, trash, pest control, and even internet.

Yes, the community provides internet. We are under a default package of 400 Mbps. If you require faster service, you may call Xfinity and only pay the difference.

Guest parking is available outside of the gated area along the street.

Maintenance requests can be submitted through the Resident Portal online. Emergency maintenance can be reached at (409) 945-2866.

The community allows dogs and cats, however, aggressive breeds are not allowed.

Pet fees include a $200.00 pet deposit, $200.00 non-refundable pet fee, and $20.00 monthly pet rent per pet.

Yes, two dumpsters are available inside the gated community.

The standard lease term is 12 months, however, we can offer 14 and 16 months as space allows..

Yes, leases automatically roll into a month-to-month lease for $100.00 extra per month if you do not renew your lease and you have not provided a written 30-day notice to vacate.

Assigned parking spots are available for $15.00/month.

Yes, packages are held for 14 days before being returned to sender.

Yes, water bills are allocated based on unit size/occupancy.

No, our community does not have recycling bins, however, we value your opinion and will keep track and consider it in the future.

Fees for lost keys is $5.00. If we have to replace the lock, then the cost is $35.00.

Yes, deliveries must follow community delivery policies.

There are surveillance cameras in key areas of the community and will be expanding to cover more.

There are surveillance cameras in key areas of the community and will be expanding to cover more.

Electirc is available.

No, guests cannot receive packages at the leasing office.

Transfers for pest control issues are evaluated on a case-by-case basis.

Resident events are held at least once a quarter, and we encourage all residents to participate.

Yes, residents are welcome to bring a guest. Please check with management for event-specific guest policies.

Yes, fire extinguishers are provided in each apartment for safety.

Yes, common routes include FM 1764 westbound toward I-45, I-45 North toward Houston and beyond, or SH 146 North as an alternate route.

Yes, additional keys can be requested. Fees may apply.

Yes, apartments can be rekeyed upon request. Fees may apply.

Guest limits vary based on community policies. Please refer to the lease agreement for details.

Guests can stay up to 2 days before requiring management approval.

Guest parking in carports is only allowed if explicitly permitted by management.

Additional guest parking permits can be obtained from the leasing office.

Guest parking duration may be subject to community policies. Check with the office for details.

Opt-out options depend on the service type. Please speak with management for specific policies.

Yes, the mail area is monitored via video surveillance.

Approval is required for in-ground lanterns. Contact the office for installation guidelines.

Yes, in fact, the largest in the area include a 45-acre park across the street, Bay St Park.

Yes, planned community improvements or renovations are communicated in advance.

Yes, residents may receive discounts from local businesses. Ask the office for current offers.

Yes, public transportation and ride-sharing options are available nearby.

Yes, residents can join our online community groups for updates and discussions.

We are in the Texas City Independent School District (TCISD). If you're looking for more information, please see www.tcisd.org.

Yes, in fact, the largest in the area include a 45-acre park across the street, Bay St Park. The longest manmade dike in the nation, the Texas City Dike, is right down the street.

Our apartments have varying levels of upgrades, most have tile plank flooring.

Yes, ceiling fans are installed in all units.

Yes, residents may paint with prior approval. Restrictions may apply.

Standard window coverings include mini blinds and solar screens.

Lease renewal processes can be completed online or in-person.

Contact the office to update your contact information.

Early lease termination policies depend on lease agreements.

Report lost/stolen items to the office and notify your renters insurance provider.

Yes, holiday decoration policies are outlined in the community guidelines.

Renter’s insurance is required. Minimum coverage details are available in the lease.

Residents can submit feedback via our online portal or office.

Satellite dish and antenna installations are not allowed.

Large deliveries should be coordinated with the office.

Smart doorbells and similar devices require management approval.

Grill use is subject to community policies.

Balcony/patio storage restrictions apply. Contact management for details.

Bicycle/scooter use is permitted within community and must be stored inside your patio or balcony.