FAQs

Bicycle/scooter use is permitted within community and must be stored inside your patio or balcony.

Balcony/patio storage restrictions apply. Contact management for details.

Grill use is subject to community policies.

Smart doorbells and similar devices require management approval.

Large deliveries should be coordinated with the office.

Satellite dish and antenna installations are not allowed.

Residents can submit feedback via our online portal or office.

Renter’s insurance is required. Minimum coverage details are available in the lease.

Yes, holiday decoration policies are outlined in the community guidelines.

Report lost/stolen items to the office and notify your renters insurance provider.

Early lease termination policies depend on lease agreements.

Contact the office to update your contact information.

Lease renewal processes can be completed online or in-person.

Standard window coverings include mini blinds and solar screens.

Yes, residents may paint with prior approval. Restrictions may apply.

Yes, ceiling fans are installed in all units.

Our apartments have varying levels of upgrades, most have tile plank flooring.

Yes, in fact, the largest in the area include a 45-acre park across the street, Bay St Park. The longest manmade dike in the nation, the Texas City Dike, is right down the street.

We are in the Texas City Independent School District (TCISD). If you're looking for more information, please see www.tcisd.org.

Yes, residents can join our online community groups for updates and discussions.

Yes, public transportation and ride-sharing options are available nearby.

Yes, residents may receive discounts from local businesses. Ask the office for current offers.

Yes, planned community improvements or renovations are communicated in advance.

Yes, in fact, the largest in the area include a 45-acre park across the street, Bay St Park.

Approval is required for in-ground lanterns. Contact the office for installation guidelines.

Yes, the mail area is monitored via video surveillance.

Opt-out options depend on the service type. Please speak with management for specific policies.

Guest parking duration may be subject to community policies. Check with the office for details.

Additional guest parking permits can be obtained from the leasing office.

Guest parking in carports is only allowed if explicitly permitted by management.

Guests can stay up to 2 days before requiring management approval.

Guest limits vary based on community policies. Please refer to the lease agreement for details.

Yes, apartments can be rekeyed upon request. Fees may apply.

Yes, additional keys can be requested. Fees may apply.

Yes, common routes include FM 1764 westbound toward I-45, I-45 North toward Houston and beyond, or SH 146 North as an alternate route.

Yes, fire extinguishers are provided in each apartment for safety.

Yes, residents are welcome to bring a guest. Please check with management for event-specific guest policies.

Resident events are held at least once a quarter, and we encourage all residents to participate.

Transfers for pest control issues are evaluated on a case-by-case basis.

No, guests cannot receive packages at the leasing office.

Electirc is available.

There are surveillance cameras in key areas of the community and will be expanding to cover more.

There are surveillance cameras in key areas of the community and will be expanding to cover more.

Yes, deliveries must follow community delivery policies.

Fees for lost keys is $5.00. If we have to replace the lock, then the cost is $35.00.

No, our community does not have recycling bins, however, we value your opinion and will keep track and consider it in the future.

Yes, water bills are allocated based on unit size/occupancy.

Yes, packages are held for 14 days before being returned to sender.

Assigned parking spots are available for $15.00/month.

Yes, leases automatically roll into a month-to-month lease for $200.00 extra per month if you do not renew your lease and you have not provided a written 60-day notice to vacate.

The standard lease term is 12 months, however, we can offer 14 and 16 months as space allows..

Yes, two dumpsters are available inside the gated community.

Pet fees include a $200.00 pet deposit, $200.00 non-refundable pet fee, and $20.00 monthly pet rent per pet.

The community allows dogs and cats, however, aggressive breeds are not allowed.

Maintenance requests can be submitted through the Resident Portal online. Emergency maintenance can be reached at (409) 945-2866.

Guest parking is available outside of the gated area along the street.

Yes, the community provides internet. We are under a default package of 400 Mbps. If you require faster service, you may call Xfinity and only pay the difference.

Yes, utilities included are electric, water, heat, trash, pest control, and even internet.

The security deposit start at $400 depending on the unit you rent. Amounts may be higher depending on the results of your background check findings. It is returned within 30- days after move-out, pending any deductions for damages or outstanding balances.

Keys can be picked up between 9am - 6pm Monday through Fridaye at the leasing office, but we also have Saturdays from 10am-2pm. Please bring a valid photo ID and any required move-in paperwork.

Yea!! We love this question and have several ways for you to do this. Simply fill out our schedule a tour form or you can call us to set up a time, or just stop by we welcome walk-ins.

Our leasing agents are available Monday through Saturday during normal office hours and would love to hear from you. Please feel free to call us at 409-945-2866 or email us at shoal@spontonassetsc.com or simply by filling out our contact form (https://www.shoalpointetx.com/take-a-tour/)

Our community allows our residents the option of bringing both cats and dogs to reside with them. Please see our extended pet policy for more information.

We love all dogs however we can only accept non-aggressive breeds weighing less than 50lbs.

Yes, we offer 12, 14, and 16-month leases.

Not only hookups, but every unit in our community comes with both washer and dryer!

Yes, in addition to the open-air spaces, we offer covered parking. For those residents who want to always ensure their favorite spot is saved, we offer reserved parking for a small fee.

Absolutely! Just click on the Resident portal link located in the navbar at the top, you will find a payment link once you have logged in.